frequently asked questions

According to the internet, we make 35,000 decisions a day. Most are relatively trivial, like ‘Should I go to the gym?’ ‘What will I wear today?’ and, ‘How many donuts should I add to the shopping list?’. 

Let’s make your software decision an easy one. Here’s a range of questions from users just like yourself about Fusion Signage CMS. 

What is Fusion Signage?

Digital signage deployments require a CMS to manage the content sent to the screen. 

Fusion Signage offers the exact, streamlined tools your business needs to elevate relevance, customer experience and excitement. Consider this CMS your affordable yet flexible solution designed for functionality (minus the funky features you’ll never use). To empower you (without the 597-page manual).

Learn more about our story, here.

Do I need to provide a credit card to start a free trial?

No credit card required. By clicking any 'try for free' button on our website, you can instantly create your own free trial account with no strings attached.

What's included in a free trial?

Your 21 day free trial includes Advanced licence features, a fully functioning licence allowing you to set up one screen, plus an optional guided demo with our team. No credit card required, no strings attached. 

Which licence is best for me?

Basic

Our Basic licence is ideal for those who are new to digital signage; giving you everything you need to get content on your screens, without any of the unwanted clutter. If you have one location with minimal screens, and can live without scheduling your content ahead of time, our Basic licence is the one for you.

Advanced

Our Advanced licence is packed with powerful features to get the most out of your digital signage. Ideal for those who manage multiple stores or locations, or simply don’t have time to waste. You’ll be fully equipped to manage your entire digital signage network while saving yourself time and effort, with our Advanced functionality.

Pro

Our Pro licence is ideal for those managing large networks, or those who simply want access to our pro-level features. These include: a tagging system, in-depth user management, proof of play reports, single sign on and interactivity, to name a few. This licence will make managing hundreds to thousands of screens effectively effortless.

Learn more on our licences and pricing, here.

How many licences do I need?

You will need one Fusion Signage licence per screen. 

For videowalls: If you have one media player being displayed across a 2x2 video wall (4 screens in total), this would only be one source (just larger!). However, if you are using a media player displaying unique content on each screen, then it would be one licence per screen.

What hardware does Fusion Signage work on?

Fusion Signage is compatible across any device using Android, BrightSign, ChromeOS, Linux, WebOS and Windows, with more in development.

What hardware do you recommend pairing with Fusion Signage?

Our software works on a range of commercial-grade displays including Philips, LG, Samsung, Sharp, Sony, JVL, ChiQ, and most other Android-based screens and media players.

How do I install Fusion Signage onto a display?
How long does a licence last?

Our most popular licence durations are 5-year and 3-year, to coincide with the warranty on most commercial-grade screens. Our licences are also available as 1-year or on a monthly basis.

What happens when my licence runs out?

We will send you a reminder notice before your licence is set to expire, and the renew process is super easy! If you choose not to renew, your screens will continue to display whatever content was previously scheduled, but you will have no ability to update or edit the content.

How do I upgrade my licence?

You have the ability to upgrade your licence anytime, get in touch with your integrator / reseller or get in touch with us via the form at the bottom of this page.

How is bandwidth calculated?

Bandwidth is only used when uploading new content to your media library. Changing what content is shown on your screen does not use any bandwidth.

How many screens can I have running on Fusion Signage?

Any number of screens. Fusion Signage has the flexibility to suit any size deployment, whether you have one or one thousand+ screens. With the Advanced and Pro licence features (Scheduling, Grouping, Tagging etc.), you can manage any number of screens at one time.

Can I get custom functionality / features?

Absolutely! We base our development roadmap on feedback from our customers and resellers. Almost any functionality can be custom built to ensure Fusion Signage works the way you need. Get in touch with us via the form at the bottom of this page.

Can I sell Fusion Signage?

Absolutely!

The Fusion Signage partner network is a collection of resellers and distributors who are using Fusion Signage to create opportunities and make life simple for their customers. Because let's face it, nothing's better than a happy customer!

As a Fusion Signage reseller you'll be fully equipped with the power and support you need to make your customers feel like VIP's. Need help showcasing the Fusion Signage platform? James and Darren are available for demos and onboardings anytime. Have feedback or feature requests? Let's chat with our devs!

We want to see our partnership succeed. So we are dedicated to helping you put your best foot forward. All while elevating customer experiences, empowering business owners and making digital signage solutions easy-peasy!

I have more questions.

No problems! Scroll down this page to view our contact options.

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the fusion signage
support centre

We offer a connected experience and insightful resources that are accessible to all learning types, as well as software support right here in Australia. Our Support Centre is a good place to start for answers.