Fusion Signage guided demos and onboardings
At Fusion Signage we want to ensure our product meets (or exceeds) the expectations of our customers. While we offer a free trial for 21 days, giving customers the ability to see and use the platform, one of our most valuable features is our free guided demos and onboardings.
it goes a little something like this
We know it can be difficult keeping up with all the functionality within a platform, or confidently answering questions on the fly, so we offer all of our Resellers the ability to book their prospective customers into a guided demo with our team.
Depending on your customers needs, it would go a little something like this:
- 30-60 minutes
- Videocall via Zoom or Teams
- Walkthrough or deep-dive into the platform
- Answer any questions or solve any concerns
During this 30-60 minute videocall, which we encourage you to be part of as well, we walk your customer through the entire platform, answer any questions they may have, show them tips and tricks for getting the most out of the platform, and ensure the product is going to meet their needs. By the end of this demo, they will know whether Fusion Signage is for them, and be empowered to confidently use the platform from day one.
This process ensures there are no grey areas and removes the fear of the purchase, often resulting in immediate sales for our resellers. It also gives us the opportunity to see how customers are wanting to use the platform, in order to add any features and functionality to better suit their needs.
Our onboardings follow a very similar process, but dive a bit deeper into how they are going to be using the platform. We assist in setting up Playlist and Schedules to suit their actual business requirements, and show how to get the most out of the platform. We offer this free of charge, and it can be done for any new employees that may be brought in during the life of their solution.