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vulnerability disclosure policy

Fusion Signage Pty Ltd ACN 644 714 081

Version 1.0, Last updated: July 30, 2024

   

1. introduction

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Fusion Signage.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

2. reporting

If you believe you have found a security vulnerability relating to a Fusion Signage system, please submit a vulnerability report to security@fusionsignage.com.au.

In your report please include details of:

  • The website, IP or page where the vulnerability can be observed.

  • A brief description of the type of vulnerability, for example; “XSS vulnerability”.

  • Steps to reproduce. These steps should be a benign, non-destructive, and proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

  • Your name (or alias) and contact details.

3. what to expect

After you have submitted your report we will respond within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports will take some time to triage or address. You are welcome to enquire on the status but must avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you will be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved we welcome requests to disclose your report. If applicable, Fusion Signage will coordinate public notification of any validated vulnerability with you. Where possible, we prefer that our respective public disclosures be posted simultaneously.

4. guidance

You must not:

  • Break any applicable law or regulations.

  • Access unnecessary, excessive or significant amounts of data.

  • Modify data in Fusion Signage’s systems or services.

  • Use high-intensity invasive or destructive scanning tools to find vulnerabilities.

  • Attempt any form of denial of service, e.g. overwhelming a service with a high volume of requests.

  • Disrupt Fusion Signage’s services or systems.

  • Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.

  • Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS 1.0 support.

  • Communicate any vulnerabilities or associated details other than by means described in the published in this policy.

  • Social engineer, ‘phish’ or physically attack Fusion Signage's staff or infrastructure.

  • Demand financial compensation in order to disclose any vulnerabilities.

You must:

  • Always comply with data protection rules and must not violate the privacy of any data Fusion Signage holds. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.

  • Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

5. legal

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause Fusion Signage or partner organisations to be in breach of any legal obligations.

for more information please get in touch at contact@fusionsignage.com.au