Frequently asked questions
Question fizzing in your brain? Its answer is likely waiting for you below, whistling a little tune to itself. Quick! Let’s find it.

If you have a question, chances are someone else had it too. Pop your peepers on our answers and if you can’t find what you’re after, our sunshiney support is ready and waiting.
Product
What is Fusion Signage?
Fusion Signage is a digital signage software. Without digital signage software, a screen is like a TV without an aerial or a Netflix account - you could turn it on, but not do much else. Fusion Signage allows you to design signage, and manage and send content to your digital screens, bringing them to life.
What can I use Fusion Signage for?
So much. Everyone from retail establishments to hospitality venues, real estate, airports, education and health clinics use Fusion Signage. Whether you're using it to run promotions, show menus, make announcements, introduce team members or communicate internally, the possibilities are (almost) endless.
How quickly can I get started?
Honestly, in minutes. See signage come to life in our 61-second quick-start video.
Is Fusion Signage only for large businesses?
Not at all. Our digital signage solution is for brilliant Aussie businesses of all shapes and sizes, from small start-ups with two screens to nationwide establishments with thousands.
Licences & Billing
What's included in a free trial?
Your 21 day free trial includes a fully functioning licence, allowing you to set up one screen (even if you don't have a digital signage screen yet). You'll receive all the support you need to get you up on your digital feet, with no strings attached.
Which licence is best for me?
Basic is perfect for one location and smaller setups. Advanced is great for multiple screens or locations, and is our most popular option. Pro makes managing hundreds or thousands of screens surprisingly simple.
How long does a licence last?
Our most popular licence durations are 5-year and 3-year, coinciding with the warranty on most commercial-grade screens. Annual licences are also available.
What is the difference between Basic and Advanced?
Basic is suited to single locations, while Advanced is best for multiple stores and many screens. This is mainly because Advanced allows you to schedule multiple screens ahead of time.
What is the difference between Advanced and Pro?
Advanced is ideal if you're managing multiple stores or locations, letting you create, schedule and update content across all screens in minutes. Pro adds enterprise-level features like tagging, single-sign-on, proof of play reports and audit logs, best suited to hundreds of screens.
Do I need to provide a credit card to start a free trial?
No credit card is required to start a free trial.
How many licences do I need?
One licence is needed per screen.
How many licences do I need for a video wall?
If you have one media player being displayed across a 2x2 video wall (four screens total), this would only need one licence. However, if you're using a media player displaying unique content on each screen, then you need a licence per screen.
How do I upgrade?
You can upgrade at any time by reaching out to support or your reseller.
What happens when my licence runs out?
You (or your reseller) will receive a reminder before your licence is set to expire. If you choose not to renew, your screens will continue to display whatever content was previously scheduled, with a Fusion Signage watermark on top, and you won't be able to update or edit the content. The renewal process is easy if you change your mind.
Can I pro-rata my licence payments?
Yes, you can get in touch with support to line up your licence expiry dates.
Do I need to be tech-savvy to use Fusion Signage?
Absolutely not. Fusion Signage is designed to be easy to use, with no technical background required, and support is available if you ever get stuck.
Can I cancel my licence any time?
Yes, you can cancel at any time, with no hoops and no hard feelings.
Features
Do you add new features?
Yes, new features are always being worked on as a result of user feedback and requests, and are built out with demand.
Can I use my own branding and designs?
Of course. You can upload your own ready-made images and videos, connect your Canva account, or customise the platform's templates with your own branding, logo, photos and illustrations.
Can I change my content after it's gone live?
Absolutely. You can update your content whenever you need and send changes live to your screens through the platform.
How is bandwidth calculated?
Bandwidth is only used when uploading new content to your media library - the rest of the time, including changing what's on your screens, no bandwidth is used. Every licence comes with more bandwidth, so your allowance accumulates.
Can I get custom features?
Yes, absolutely. Almost any function can be custom built to make sure Fusion Signage works the way you need - get in touch to chat about what your company needs.
Hardware & Installation
How do I install Fusion Signage onto a screen?
Installation guides are available to walk you through setting up Fusion Signage on a screen.
How many screens can I have running on Fusion Signage?
Fusion Signage is flexible enough for any deployment size, from 1 to 10,000+ screens. Once you go over 5-10 screens, Advanced or Pro licences are recommended to make life easier, as they allow you to schedule, group and tag to update every screen at once.
What hardware does Fusion Signage work on?
Fusion Signage is compatible across any device using Android, BrightSign, ChromeOS, Linux, Philips, Sony, Tizen, WebOS and Windows, among others.
Partners & White-labelling
Can I sell Fusion Signage?
Yes. The Fusion Signage partner network is a collection of resellers and distributors who use Fusion Signage to create opportunities and make life simple for their customers. As a reseller, you'll be equipped with the support to exceed your customers' needs, including demos and onboarding support from the Support Team.
Still have questions?
We love this energy. Reach out to spill the beans.
And get your answer lickety-split.
.avif)

Become a
Fusion Signage
partner

Our story
We’re an agile team of engineers, dog-lovers and get-stuff-done-ers. Here to make your digital signage feel simple, go powerful and create impact.

<3
Our sunshiney support have an average response time of less than three minutes. <3 that for us.
